
Niamh. D
Executive Drudge, Supporting the Burden of Administration
Skills

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Work experience
NHS
Full-time • 8 yrs 4 mos
Senior Corporate Governance Officer
Mar 2022 - Jul 2025 • 3 yrs 4 mos
I facilitated the delivery of the governance and assurance framework for the Trust across five hospitals. My main responsibilities included facilitating a number of Boards, Committees and other Groups.
Patient Advice & Liaison Support (PALS) Officer
Nov 2019 - Mar 2022 • 2 yrs 4 mos
I liaised with a variety of staff members (administrators, clinicians and medics) at all levels within the Health Board. An important part of my role included communicating with patients, service-users, families and carers. When an individual wanted to raise a concern about their care and treatment (or on behalf of the patient) they contacted the PALS Team in order to gain local and immediate resolution. This engagement could be quite challenging and contentious as well as being emotive, being able to maintain a calm and professional manner at all times in order to offer meaningful resolution was very important.
Patient Experience Officer
Feb 2017 - Oct 2019 • 2 yrs 8 mos
The role primarily involved complaint management.