n
nabawi1996

Abdelrahman M

@nabawi1996

Senior Technical Support Cloud

Egypt
English, Arabic
About me
I am a Computer Science graduate and Senior Technical Support Specialist focused on infrastructure monitoring, SLA management, and VDI environments. I leverage tools like VMware ESXi, Citrix, and Microsoft Intune to ensure system reliability. I aim to empower organizations with secure, adaptable IT systems and seamless user experiences.... Read more

Skills

n
nabawi1996
Abdelrahman M
Offline • 
Average response time: 1 hour

See my services

Support & IT
I will troubleshoot microsoft intune entra id and microsoft 365 issues
From$20 / projectMore details
Technical Support
I will fix citrix login errors and vdi connection issues
From$20 / projectMore details

Work experience

ITS

End user support

ITS • Full-time

Mar 2024 - Present • 2 yrs 6 mos

My role focuses on infrastructure monitoring, SLA management, and advanced support for virtual desktop infrastructure (VDI) environments, leveraging tools like VMware ESXi, Citrix, and Microsoft Intune to ensure system reliability and user satisfaction.