Nabil S

@nabilshaikhit

Major Incident Manager Team Lead

India

English, Hindi

About me

I am a Major Incident Manager Team Lead with over 9 years of experience in ITIL processes, including Incident, Problem, and Change Management. I specialize in managing end-to-end IT major incidents, coordinating cross-functional technical teams, and ensuring SLA adherence for global clients. I am skilled in ServiceNow and MS Office, focusing on driving operational efficiency and enhancing customer experience through effective stakeholder communication and process optimization.... Read more

Skills

Incident management
Change management
SLA management
Reporting
Customer experience

Nabil S

Offline •

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Customer Support

I will provide professional customer service, technical support, and helpdesk services

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Nabil S