I will handle your customer service, emails, and live chat support

Madagascar

I speak Malagasy, French, German

AfterSales Service Specialist

I am a dynamic and results-oriented professional. I am looking to join a serious structure where I can use my listening skills, my expertise in customer relations and my administrative rigor, to guara...

About this Gig

Are you looking for a dedicated professional to transform your customer service into a powerhouse of loyalty? With extensive experience in multi-channel support and e-commerce operations, I provide the reliability your business needs to thrive.

I am a results-oriented professional with a strong background in International Trade and Economics. My mission is to ensure your clients receive service that is fast, efficient, and secure.

What I offer:

Technical Proficiency: Expert in Zendesk and Crisp for seamless ticket management.
Logistics: Real-time parcel tracking and courier coordination to resolve delivery incidents.
Dispute Management: Professional handling of claims, returns, and refunds.
Data Security: Strict application of GDPR procedures to protect customer data.
Financial Oversight: Expertise in bank reconciliation and tracking unpaid invoices.

Why work with me? I provide bilingual support in French and German (A2). My diverse backgroundfrom call centers to financial managementmakes me adaptable to any industry. Lets work together to provide your customers with the world-class support they deserve!