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nadiaraych

Nadia Raych

@nadiaraych

Personal Development Writer, Career Growth, Confidence and Self Help

United Kingdom
Spanish, Bulgarian, English
About me
I write personal development content that feels honest and practical, not preachy. With 12 years in demanding corporate roles, I know what it takes to build confidence, grow a career and stay grounded under pressure. I write about: ✔ Confidence, mindset and self-belief ✔ Career growth and leadership presence ✔ Work-life balance ✔ Guides and worksheets for coaches Expect warm, practical, SEO-friendly writing in your brand voice, delivered on time. See samples on my Substack, Nadia Raych Writes. Message me your topic and I’ll reply quickly with ideas.... Read more

Skills

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nadiaraych
Nadia Raych
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See my services

Professional Industry Articles
I will write SEO blog posts and articles for saas and tech brands
From$45 / projectMore details

Work experience

ServiceNow

Senior Customer Success Manager

ServiceNow • Full-time

Jan 2023 - Present • 3 yrs 10 mos

I'm a Senior Customer Success Manager at ServiceNow, and I've spent 12 years in Customer Success. Day to day, I work with a portfolio of very large FS customers. I help lead one of the largest transformation programmes for a major financial services and banking customer. That means working with senior leaders across the business, managing complex change, and making sure the platform delivers the value it promised. Working at that scale has taught me what separates good CSMs from great ones. It isn't the loudest voice in the room. It's knowing the customer's business better than they expect, earning trust with business stakeholders and executives, and staying steady when a programme gets tough. It's also recognising self-doubt and comparison for what they are: noise that comes with ambition, not a verdict on your ability.

Feefo

Customer Success Director

Feefo • Full-time

Feb 2022 - Jan 2023 • 11 mos

I strive to understand my customers' businesses, objectives, challenges and pain-points, and working closely with the Enterprise Client Development team, I retain and grow existing customers through the insurance of product adoption, strategic upsells, geographical expansions as well as additions of new customers as part of group contracts.

UNiDAYS

Customer Success Manager

UNiDAYS • Full-time

Apr 2018 - May 2022 • 4 yrs 1 mo

As a strategic, growth-focused Customer Success/Account Manager, I have 6+ years’ track record of success in Account Management, Customer Success, and most recently adoption of a customer self-service commercial model in my current role. I am known for successfully growing new and existing accounts, consistently reaching, and exceeding quarterly sales targets, being the spokesperson for self-service platform adoption and customer user frequency, with the focus on maintaining quality client relationships whilst increasing advertising sales revenue. I enjoy taking complete ownership of the customer journey, growing partnerships, and securing recurring ad revenue from clients. I have extensive experience in departmental process reengineering (implementation and roll-out of a self-service commercial model being a key example here). I work closely with internal and external stakeholders to transform the self-service model into a crucial pillar in driving scale, automation, diversification, and efficiency to achieve customer success and increase business revenue through efficient use of resources.