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nahomi_ruiz333

Juana R

@nahomi_ruiz333

Ecommerce Operations Manager

United States
Spanish, English
About me
I help ecommerce brands increase revenue through Shopify optimization, Conversion Rate Optimization (CRO), Meta Ads strategy, UX improvements, customer journey analysis, pricing psychology, offer optimization, and product page optimization. I identify hidden conversion opportunities across your store and advertising funnel, delivering clear, actionable recommendations designed to improve conversions, increase average order value, and support sustainable ecommerce growth.... Read more

Skills

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nahomi_ruiz333
Juana R
Offline • 
Average response time: 1 hour

See my services

Conversion Rate Optimization (CRO)
I will perform a shopify cro audit to increase conversions and sales
From$40 / projectMore details
Paid Social Media
I will audit your meta ads and find why they are not profitable
From$45 / projectMore details

Portfolio

Work experience

Ecommerce Operations Manager

Ecommerce

Jan 2021 - Present • 5 yrs 7 mos

Managed the daily operations of a direct-to-consumer Shopify ecommerce business from product launch through post-purchase support. • Managed Shopify store administration, products, collections, pricing, bundles, and promotions. • Designed and optimized high-converting product pages and landing pages using Shopify and GemPages. • Improved customer experience through Conversion Rate Optimization (CRO), checkout optimization, and customer journey analysis. • Coordinated international suppliers for manufacturing, packaging, inventory planning, quality control, and fulfillment. • Managed customer support, order processing, refunds, replacements, returns, warranty claims, and chargeback resolutions. • Supported Meta (Facebook & Instagram) advertising by analyzing campaign performance, KPIs, creative testing, and conversion data. • Managed TikTok Shop operations, product catalog, and ecommerce workflows. • Assisted with Klaviyo email marketing campaigns, customer segmentation, and automated flows. • Monitored business KPIs including CPA, ROAS, AOV, Conversion Rate, and customer retention. • Implemented operational improvements using Shopify apps, analytics tools, and automation platforms. • Collaborated with suppliers, logistics providers, and third-party partners to improve operational efficiency and business growth.