Najam

Manager Operation

Master Charge LLC • Full-time

Dec 2024 - Feb 2026 • 1 yr 2 mos

• Led daily operations related to medical billing and Accounts Receivable, analyzing practice performance, identifying discrepancies, and coordinating resolutions with internal teams. • Served as a primary point of contact for clients, conducting regular meetings through phone, email, and virtual platforms to address operational and financial concerns. • Reviewed billing and AR performance and worked with teams to identify opportunities for improved collections and operational efficiency. • Collaborated with team members to maintain KPIs, improve productivity, and achieve operational targets through regular feedback and guidance. • Coordinated with senior management to report billing and AR performance, communicate client feedback, and align operational objectives with company strategy. • Trained and onboarded new employees on medical billing processes, workflows, and compliance requirements. • Supported the provider enrollment team with application processing, discrepancy resolution, and documentation management. • Maintained and updated provider enrollment records on a bi-weekly basis and communicated updated information to provider offices. • Prepared and distributed monthly collection invoices to clients, ensuring accuracy and timely communication.

Assistant Manager Operations

Prospect Healthcare Solutions • Full-time

Mar 2024 - Nov 2024 • 8 mos

• Analyzed practice billing and AR performance and communicated discrepancies and corrective actions to internal teams. • Addressed billing and AR issues with clients on a daily, weekly, and monthly basis. • Conducted scheduled client meetings through calls, email, and web-based platforms to discuss performance and resolve operational issues. • Guided team members on KPI achievement, billing performance, AR targets, and workflow improvement. • Prepared management updates covering billing and AR progress, client feedback, and team performance. • Trained and supported new employees in medical billing processes and revenue-cycle workflows. • Assisted the provider enrollment team with applications and documentation. • Coordinated with provider offices to resolve enrollment discrepancies and obtain missing information. • Maintained current enrollment records and provided updated information to provider offices on a bi-weekly basis. • Prepared monthly collection invoices and communicated billing information to clients.

Supervisor Billing & A/R

Xpert Medical Billing • Full-time

Dec 2023 - Feb 2024 • 2 mos

• Supervised billing and AR activities and analyzed practice performance to identify discrepancies and improvement opportunities. • Communicated billing and AR issues and resolutions to clients on daily, weekly, and monthly schedules. • Conducted client meetings to review financial performance and resolve outstanding concerns. • Worked with team members to maintain KPI and AR performance targets. • Reported AR progress and operational updates to management. • Shared client and management feedback with teams to improve processes and performance. • Trained new employees on medical billing processes and revenue-cycle workflows.