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nando_odonnell

Fernando O.

@nando_odonnell

Brazilian Ecommerce and Customer Support

Brazil
Portuguese
About me
Hi, I'm Fernando, a Brazilian professional with practical experience in e-commerce, marketplaces, and customer support. I help businesses serve Brazilian customers through chat, email, WhatsApp, social media, and marketplace messages. I can assist with order tracking, after-sales support, exchanges, returns, complaints, product listings, and routine e-commerce tasks. I have experience with Mercado Livre, Nuvemshop, Amazon Brazil, Canva, CapCut, spreadsheets, and AI tools. Portuguese is my native language, and I communicate with international clients in writing.... Read more

Skills

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nando_odonnell
Fernando O.
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide brazilian portuguese ecommerce customer support
From$15 / projectMore details

Portfolio

Work experience

Mercado_Libre

E-commerce Operations and Customer Support Specialist

Mercado Libre • Self-employed

Jan 2025 - Present • 1 yr 7 mos

Responsible for daily e-commerce and marketplace operations, including customer support, order tracking, after-sales service, exchanges, returns, complaints, product listings, inventory control, and sales support. I also use spreadsheets, Canva, CapCut, automation, and AI tools to organize processes, create content, improve listings, and increase operational efficiency.