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naota_

Nao Ota

@naota_

Japanese English Virtual Assistant and Client Communication Support

Japan
Japanese, English, Chinese
About me
Hi, I’m Nao, a Japan based virtual assistant with experience in project coordination, client communication, and customer success. I have worked in retail management, IT project management, and SaaS customer success. I can support Japanese and English email communication, chat replies, research, data entry, scheduling, documentation, and admin tasks. I am detail oriented, organized, and reliable. I speak Japanese, English, and Chinese, and can help businesses that need support related to Japan or Japanese speaking customers.... Read more

Skills

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naota_
Nao Ota
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your japanese virtual assistant for admin tasks
From$15 / projectMore details
Messaging & Emailing
I will handle japanese email and customer communication
From$20 / projectMore details

Portfolio

Work experience

Customer Success Specialist

SaaS • Full-time

Mar 2025 - Present • 1 yr 2 mos

Managed customer onboarding, progress tracking, and operational support for SaaS clients. Communicated with clients, prepared documents, coordinated internal projects, and supported customers in using the service effectively.