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nataliaandrade1

Yenifer A

@nataliaandrade1

Bilingual Customer Service Agent Virtual Assistant

Spain
Spanish, English
About me
I am a bilingual customer service agent with experience in call centers providing support via phone, chat, and email. I specialize in resolving incidents and meeting quality KPIs while utilizing tools like Excel, Canva, and WhatsApp Business. I am a responsible and organized professional with a background in nursing and direct patient care.... Read more

Skills

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nataliaandrade1
Yenifer A
Offline • 

See my services

Messaging & Emailing
I will be your spanish english customer support assistant
From$10 / projectMore details

Portfolio

Work experience

Teleperformance

Bilingual Call Center Agent

Teleperformance • Full-time

Jun 2025 - Jan 2026 • 7 mos

Provided customer service via phone, chat, and email in both English and Spanish. Managed incident resolution, handled technical support cases, and consistently met quality objectives and key performance indicators (KPIs).