
Naveed A
Custom AI, ML, Data Science systems for your business
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Machine Learning Engineer
Content Lab UK • Full-time
May 2024 - Present • 2 yrs 1 mo
Lead ML engineer on the customer retention and revenue forecasting workstreams for a Series B B2B SaaS company in the customer success space. Own the full lifecycle from problem scoping with Customer Success and Finance leaders through model deployment and monitoring. Key work: ▪️Built and deployed a churn prediction model on usage telemetry, billing events, and support ticket sentiment, feeding daily risk scores into the CRM. Reduced voluntary churn by 19% over two quarters. ▪️Developed a customer lifetime value model that became the primary input to the Finance team's expansion revenue forecasts. ▪️Built an NLP layer on inbound support tickets to surface product issues at the category level, replacing a manual weekly review process. ▪️Stack: Python, scikit-learn, PyTorch, Hugging Face Transformers, FastAPI, AWS SageMaker, Snowflake, dbt, Airflow, MLflow.