Naveen P

Founder & CEO

LinkedIn • Self-employed

Jan 2023 - Present • 3 yrs 10 mos

Founder of Tech-Aide Solutions, providing managed IT support for small and growing businesses in the UK, USA, and Australia, acting as their outsourced IT department. Core services: Microsoft 365 and Exchange administration Windows Server and Active Directory management Remote helpdesk and proactive monitoring Azure infrastructure and cloud support Backup, disaster recovery, and security hardening Clients get senior-level IT management without the cost of an in-house hire.

Technology Consultant

Revalize • Freelance

Apr 2022 - Present • 4 yrs 7 mos

Technology Consultant in the Engineering team at Revalize, a US-based software company, supporting customers on the Configure One CPQ platform. Deploy, configure, and maintain customer environments for the Configure One CPQ platform Troubleshoot application, server, and integration issues for enterprise clients across the US Handle day-to-day system maintenance, updates, and technical support Work directly with customers and internal teams to diagnose problems and deliver fixes Document solutions and support processes for repeatable, reliable outcomes

System Engineer

IFS • Full-time

Apr 2021 - Mar 2023 • 1 yr 11 mos

Primary IT contact for IFS employees in Sri Lanka, supporting servers, end-user systems, and applications in a hybrid environment. Supported and monitored Windows Server 2008 R2/2012 environments, troubleshooting server, network, and hardware issues Carried out root-cause analysis on incidents to minimise downtime for end users Managed a mixed-complexity ticket queue within SLA and OLA targets, documented in ServiceNow and Jira Worked with cross-functional teams to deliver IT and application support across departments