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MIS Analyst
Datanal Services • Freelance
May 2021 - Present • 5 yrs 4 mos
* Develop and maintain master dashboards to monitor daily, weekly, and monthly business performance across multiple processes. * Analyze CDR data and deliver MIS reports, including Best Disposition, CIBIL Trigger, SRM, Paid Files, and Target vs. Achievement reports. * Automate Google Sheets dashboards and reporting workflows to monitor daily operational KPIs, including Calls, Conversions, Sales, SLA%, AL%, CSAT, Occupancy, and Productivity. * Build automated QA dashboards and MTD Pareto analysis for performance monitoring and root-cause identification. * Create client-specific MIS and visualization reports using bar, pie, waterfall, and scatter charts to support data-driven decision-making. * Develop automated reporting solutions aligned with business process requirements, enabling daily operational monitoring, performance tracking, and timely management insights.