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E commerce virtual Assistant
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E-commerce Operations Executive
Telemart • Part-time
Aug 2024 - Nov 2025 • 1 yr 3 mos
Managed daily order processing and fulfillment for a catalog of 300,000+ products, ensuring 98% on-time dispatch. Coordinated with logistics partners to track shipments and resolve delivery discrepancies. Updated product listings, descriptions, and pricing on the marketplace to maintain data accuracy. Optimized the order verification process, reducing order cancellation rates by 12% through proactive customer communication.