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nazim_shaikh_

Nazim S

@nazim_shaikh_

Senior Quality Analyst

India
Hindi, English
About me
I am a dedicated professional looking for a challenging job with a rapidly growing organization. I have extensive experience as a Senior Associate in insurance claims, a Senior Quality Analyst in BPS solutions, and a Senior Customer Service Executive. I specialize in claims resolution, quality auditing, and customer retention.... Read more

Skills

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nazim_shaikh_
Nazim S
Offline • 
Average response time: 1 hour

See my services

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I will do the work in best manner it can be done
From$25 / projectMore details

Work experience

Tech_Mahindra

Senior customer service executive

Tech Mahindra • Full-time

Dec 2019 - Aug 2023 • 3 yrs 8 mos

Worked on retention and outbound processes for mobile network providers. Handled calls to resolve concerns and prevent service cancellations. Promoted and sold new connections, upgrades, and handsets. Achieved sales targets while maintaining high customer satisfaction and addressing complaints regarding tariff plans and usage history.