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Nana
@nbempong
Level 1
Blending Technical Knowledge with Awesome Customer Service
United Kingdom
English
About me
Hi, I'm Nana! I've helped businesses migrate email platforms safely, securely, and without downtime for over 20 years. During that time I've also helped them fix spam issues and set up their domain on online platforms. I hold a Microsoft MCSE email specialization and have extensive expertise with Google Workspace, Microsoft 365, various email systems, domain registrations, verifications, migrations, audits and fixing (SPF, DKIM, DMARC, MX).
I understand the challenges you face as a business owner or decision maker. Let me handle the technical side, so you can focus on doing what you do best.
Skills
Nana
$30/hour
Offline •
Average response time: 3 hours
See my services
Support & IT
I will stop emails going to spam, setup marketing tool, fix issues
Email Management
I will setup and migrate your emails seamlessly with no downtime
Want to work on an hourly basis?
Tell Nana what you need.
$30
/
hourPortfolio
Work experience
Email and DNS Specialist
Freelancer • Freelance
Sep 2024 - Present • 1 yr 8 mos
Freelancer services to personal clients and on Freelancing platforms.
Network Engineer
King Edward VII Hospital • Full-time
Jun 2024 - Sep 2024 • 3 mos
* Configure vlans on Cisco switches. * Troubleshoot HA configuration failure on Fortinet firewalls pair. Involved using Fortigate CLI * Troubleshoot Cisco Meraki Aps. AP becoming repeaters, SSID not allowing connections, etc. * Troubleshoot points of failure (Cisco switch port, patch panel or cable) for device patching. * Troubleshoot switch stack and core switch failures. * Assist with patching and configuration of optical security devices. * Check network for specific devices given mac addresses. Then move them to a requested vlan. * Create VRFs, and edit allowed vlan lists across network and core switches. * Produce SOP for regular networking procedures.
IT Manager
Sapient Recruitment Limited • Full-time
Jan 2023 - May 2024 • 1 yr 4 mos
Manage Microsoft 365 environment. * Deploy desktops via Autopilot and WDS. * Manage Windows 11, 10 and ubuntu Desktops. * Manage devices through MDM platform and Intune. * Create PowerApps and improve based on feedback. * Setup OneDrive synchronization on Desktops and manage Enterprise OneDrive. * Manage Azure Servers, moving on-premises servers to Azure. * Working with 3rd parties, for example to setup email marketing campaigns and integrate them with CRM. * Manage WordPress website. * Provide 3rd Line, as well as 1st and 2nd line support for users. * Manage network hardware (switches, WAP) and carry out troubleshooting. * Automating and managing using PowerShell * Manage Firewall (traffic rules and software updates)
16 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 16 Reviews
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samuelstrong3
United States
NANA did a tremendous job on this project. Communication was clear, he was patient, professional, and very attentive to detail. What I thought would be a complicated task, he handled smoothly and explained along the way. I’m very satisfied with the results and would definitely work with him again. ⭐⭐⭐⭐⭐
Helpful?
hannahhv
Repeat Client
Pakistan
Seller's Response
Helpful?
u_94c0594dd1df
Repeat Client
Ireland
Seller's Response
Helpful?
hannahhv
Repeat Client
Pakistan
It was wonderful working with Nana. He delivered everything quickly and efficiently. I had a specific issue where my DNS wasn’t handled by GoDaddy due to different website hosting, so I provided him with the contact details for the other company. He promptly reached out to them, got access within a day,...
Seller's Response
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u_94c0594dd1df
Repeat Client
Ireland
Helpful?
