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ndiritu_mugo

Stephen N

@ndiritu_mugo

Network and Cloud Support Engineer Cisco Meraki Fortinet Azure

Kenya
English
About me
I help small businesses and IT teams troubleshoot, document, and improve Cisco, Meraki, Fortinet, and Azure networks. I investigate connectivity problems, review monitoring alerts, analyze network issues, create clear network diagrams, and provide practical step by step recommendations. I have over two years of experience in network operations and infrastructure monitoring, supporting clients across East Africa. My certifications include Cisco Enterprise Core, Cisco Meraki, Microsoft Azure Fundamentals, Sophos, Fortinet, and ITIL. I communicate clearly and protect client information.... Read more

Skills

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ndiritu_mugo
Stephen N
Offline • 

See my services

Technical Support
I will provide remote IT support and network troubleshooting
From$15 / projectMore details
AI Implementation & Deployment
I will set up ai tools, custom prompts, and automated workflows for your business
From$50 / projectMore details

Portfolio

Work experience

NTT_DATA

Network Engineer

NTT DATA • Full-time

Mar 2021 - Present • 5 yrs 6 mos

Provide technical support for network operations and infrastructure monitoring across East Africa. Troubleshoot and escalate incidents involving Cisco, Cisco Meraki, Fortinet, Azure, and related infrastructure. Monitor network health, investigate alerts, document incidents, communicate with internal and wholesale clients, and provide clear updates and resolution guidance. Work collaboratively with technical teams while following ITIL-based support processes.