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Fiverr Pro
English
$
USD
Nehal Shah
@nehal_67
Success is achieved through hard work
Pakistan
English, Urdu
About me
As a seasoned professional, I offer expertise in SaaS Support Systems & AI Automation, Customer Support, Web Design, SEO, and Knowledge Base Development.
Whether you're a startup or builder, I help transform your ideas into precise, user-friendly, and visually compelling designs—ensuring success online and on paper.
Skills
Nehal Shah
Offline •
See my services
Customer Success
I will build a professional saas help center and knowledge base
Customer Support
I will provide professional customer support services
Portfolio
Work experience
Customer Support Operations Specialist
Disrupt Weekly • Full-time
Nov 2017 - Present • 8 yrs 8 mos
Customer Support Operations & Documentation Specialist with experience in SaaS support systems, knowledge base development, workflow optimization, and customer experience improvement. Worked across multiple products including VPN services, SaaS platforms, and customer support ecosystems. Experienced in managing support workflows, creating SOP documentation, handling escalations, onboarding support agents, improving knowledge management systems, and optimizing ticket resolution processes. Skilled in Zendesk, Intercom, BetterDocs, help center architecture, AI support automation, customer support operations, and scalable documentation systems.
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destothedaa
United States
Nehal provided superb customer service and care to make sure the final product is what I wanted. He got on a zoom call with me immediately to understand the concept I was looking for and provided many examples to help me decide on other details. If I want to make some tweaks or adjustments in the near...
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