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nehavadagi

Neha Vadagi

@nehavadagi

Cloud and DevOps Engineer, AWS, Terraform, CICD

India
English, Hindi, Kannada
About me
I'm a versatile freelancer with expertise in content writing, custom artwork, and cloud computing. I help businesses grow through engaging content, create memorable art, and simplify complex tech concepts... Read more

Skills

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nehavadagi
Neha Vadagi
Offline • 
Average response time: 1 hour

See my services

Writing & Translation
I will write SEO friendly blog posts and articles
From$10 / projectMore details
Resume Writing
I will write an ats friendly professional resume and cover letter
From$15 / projectMore details

Work experience

Capgemini

Major Incident Manager

Capgemini • Full-time

Sep 2021 - Dec 2024 • 3 yrs 3 mos

Managed and coordinated resolution of 50+ P1/P2 incidents impacting AWS-hosted enterprise applications and infrastructure. • Shortened mean time to respond (MTTR) through making structured bridge calls and adopting a simplified communication protocol. Reduced average resolution from 4hrs to 2.5hrs. • Post-incident reviews (PIRs) and root cause analysis (RCA), reporting results in the knowledge bases to avoid repeating them. • Helped to create and provide ITIL-based training to 3 of the L1/L2 support employees, raising the first-contact resolution rates. • Stakeholder communication of high severity Incidents, was managed and made transparent in order to control business impact. • Coordinated with IT teams to ensure service restoration was completed in a timely manner following Major Incidents.