Nehemiah

Lead Recovery and CRM Automation Specialist

Upwork • Freelance

Aug 2024 - May 2026 • 1 yr 9 mos

I help businesses improve the way they recover, manage, and convert leads that are no longer receiving consistent attention. My work focuses on building practical CRM and automation systems that help businesses reconnect with inactive leads, follow up with unresponsive prospects, recover missed opportunities, and bring potential customers back into the sales process. I specialize in GoHighLevel CRM setup, lead reactivation, no show recovery, appointment rebooking, SMS automation, email automation, pipeline management, workflow automation, lead nurturing, and customer reactivation. I build workflows that respond to specific customer actions and CRM events, allowing businesses to maintain consistent communication without relying entirely on manual follow up. My work can include reviewing an existing CRM structure, organizing contacts and pipelines, creating tags and triggers, building automated follow up sequences, setting up SMS and email campaigns, creating appointment recovery workflows, and connecting lead activity to the appropriate sales stages. I also configure workflows for prospects who stop responding, leads who never book, appointments that are missed, and older contacts that may still have potential value. I have worked with business processes across home services, med spas, real estate, and dental practices, adapting automation around different customer journeys and appointment processes. For home service businesses, this can involve recovering leads that were not contacted after an initial inquiry. For med spas and dental practices, it can involve no show recovery, rebooking, and patient reactivation. For real estate teams, it can involve nurturing older prospects and reconnecting with inactive opportunities.