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neiserchavez

Neiser C

@neiserchavez

Junior IT Support Technician

Peru
Spanish, English, Portuguese
About me
I am an IT Support professional with over 4 years of experience in remote and on-site end-user support. I specialize in Windows endpoint troubleshooting, Microsoft 365, and basic networking. I have a strong background in incident documentation and SLA-oriented environments, and I am eager to grow within a structured MSP environment.... Read more

Skills

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neiserchavez
Neiser C
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will provide expert remote IT support and fix computer issues
From$15 / projectMore details

Work experience

Independent

Independent IT Support Technician

Independent • Freelance

Jan 2022 - Present • 4 yrs 8 mos

Provide first-line technical support through phone, remote, and on-site channels for hardware, software, operating-system, printer/peripheral, and connectivity incidents. Install and configure Windows and macOS operating systems, common applications, workstations, and endpoint peripherals. Troubleshoot LAN/WAN connectivity, internet access, basic VPN issues, and user-access problems; document actions and confirm resolution with users.