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$
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Shane
@nekox1
Chinese Customer Support Specialist and Mandarin Virtual Assistant
China
Chinese, English
About me
I'm a native Chinese speaker based in Thailand (UTC+7), helping businesses serve Chinese-speaking customers. You forward messages and I write natural Chinese replies, or I go online during agreed hours via email, chat, or social media. I respond within 12 hours - I don't promise 24/7 online, but I promise clear communication and on-time delivery. My time zone covers China daytime, Europe morning, or US evening. Let's start with a small test order.
Skills
Shane
Offline •
Average response time: 29 hours
See my services
Messaging & Emailing
I will provide dedicated chinese assistant for support, data, coding and ai
Portfolio
Work experience
Self-Employed / Freelance
Self-employed • 11 yrs 9 mos
Game Planning & Customer Service
Jan 2019 - Present • 7 yrs 10 mos
Game planning and customer service for Southeast Asian markets. Led a 12-person support team, turning recurring complaints into SOPs and playbooks. Designed game concepts, rules and product plans for multiplayer games.
Housing Designer & Sales Representative
Jan 2016 - Jan 2019 • 3 yrs
Housing design, real estate sales, customer service and promotion. Skilled at analyzing customer psychology and assessing negotiation limits to close deals and handle complaints.
Grilled Fish Restaurant Owner
Jan 2017 - Dec 2017 • 11 mos
Owned and operated a grilled fish restaurant. Managed daily operations, customer service, staff and promotions. Known for reliable service and attention to detail.
