
Ankit Patni
AI solutions consultant
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Portfolio
Work experience
Business Consultant
Tata Consultancy Services • Full-time
Apr 2024 - May 2026 • 2 yrs 1 mo
I worked as Business Analyst / consultant on Salesforce CRM. My role involves Designed and implemented Sales and Service Cloud Accelerators leveraging Einstein Chatbot and AI-powered recommendations to streamline customer interactions, enhance lead qualification, and improve case resolution times. Configured and managed Agentforce setup within Salesforce, including data access, permissions, and integration with Service Cloud to enable AI powered agents for case resolution and customer self-service. Set up and managed Einstein Chatbots in Service Cloud to handle routine customer queries and improve response times