n
ngalo_tech

Alakhe N

@ngalo_tech

Software Engineer

South Africa
English
About me
I am a highly analytical and logic-driven Software Engineer with over two years of experience in international systems support and data pipeline management. I specialize in architecting clean backend logic, designing relational database models, and building web frameworks like Flask. I am skilled at optimizing algorithm structures and documenting clear technical specifications.... Read more

Skills

n
ngalo_tech
Alakhe N
Offline • 

See my services

Scripting
I will write a custom python script to automate your boring tasks or daily work
From$15 / projectMore details
Data Cleaning
I will clean parse and structure your messy data using python
From$20 / projectMore details

Portfolio

Work experience

Client Support

JetBlue • Full-time

Jan 2024 - Sep 2025 • 1 yr 8 mos

• Supervised a high-volume international inbound operations pipeline, providing first-line technical diagnostics, user account troubleshooting, and system configuration support for global callers. • Concurrently navigated multiple complex enterprise application ecosystems (including Sabre Global Routing and Amazon Connect telephony matrices) to process data updates and ensure zero-error record updates. • Maintained a strict target handling matrix under high-stress operational delays, leveraging active listening and structural problem-solving to de-escalate friction points and preserve corporate service standard metrics. • Ensured total data integrity and platform compliance by accurately entering customer telemetry variables, scheduling data payloads, and tracking event timelines directly into relational backend database. Key Achievements: • Elite Queue Conformance: Successfully managed a continuous, high-volume queue tracking an average call-handling metric of under 8 minutes per complex resolutions. • Certified Operations Specialist: Successfully cleared comprehensive international onboarding certification covering advanced remote diagnostics, compliance auditing rules, and multi-tenant tool navigation. • Data Integrity Champion: Recognized by team leadership for maintaining a 99.8% accuracy rating across dense system data entry sheets and profile update logs.