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English
$
USD
I will map your customer questions into a flowchart and response playbook
Short video ads and simple websites for local small businesses
Hi, I'm Ngoni. I run a small studio in Reston, Virginia. I make short video ads and build simple websites for local small businesses like cafes, salons and shops.
Each ad is 8 to 10 seconds and verti...
About this Gig
Your team gets the same questions every day: "Where's my order?", "Can I reschedule?", "Why was I charged this?" When everyone answers differently, customers notice.
I turn your common customer scenarios into a clear, easy-to-follow flowchart and a one-page playbook, so anyone on your team can handle each situation the same way, every time.
What you get
- A clean flowchart that organizes your customer scenarios into simple yes/no branches, delivered as PDF and PNG
- A one-page playbook with a ready-to-use response script for every branch
- Escalation notes that show when a question should go to a manager (Standard and Premium)
- An editable copy you can update yourself (Premium)
Great for new service businesses, logistics and delivery companies, cleaning and home services, salons, shops and anyone onboarding new staff.
How it works
1. You share your common questions or situations (a rough list or past messages is fine)
2. I map them into a decision tree and draft the scripts in your tone
3. You review, I refine, and you get print-ready files
Not sure how many scenarios you have? Message me before ordering and I'll recommend the right package.
My Portfolio
FAQ
What do I need to provide?
A list of the questions or situations your customers bring up, even rough notes. Example messages, your policies (refunds, rescheduling, delivery times) and the tone you want help a lot.
I only have a few scenarios. Is that okay?
Yes. The Starter package covers up to 8, and many small businesses fit there.
Can the scripts match my brand voice?
Yes. Tell me whether you want friendly, formal or somewhere in between, and share a sample message if you have one.
What file formats will I get?
The flowchart as PDF and PNG, and the playbook as a PDF. Premium also includes an editable Google Doc or Slides copy.
Can you add more scenarios later?
Yes. Just send a message and I'll create a custom offer for the extra branches.
Do you write legal or medical advice?
No. The scripts cover everyday customer service. Anything legal, medical or financial should be reviewed by your own advisor.
