Nguyen H

Team leader

Hospital • Full-time

Jul 2017 - Present • 9 yrs 2 mos

Lead and support team members in daily operations, ensuring tasks are completed accurately and efficiently. Coordinate reception, cashier operations, insurance support, and customer service activities. Support patients and customers by providing clear information and resolving service-related questions. Monitor work quality and provide guidance to team members. Coordinate with internal departments to ensure smooth communication and effective service delivery. Handle customer interactions with professionalism, empathy, confidentiality, and attention to detail. Use Vietnamese and English communication skills in an international healthcare environment.

Guest service officer

Hyatt Hotels • Full-time

Oct 2013 - May 2017 • 3 yrs 7 mos

Handled guest requests, complaints, room-related issues, and follow-up communication. Managed and followed up emergency cases and coordinated with relevant departments. Responded to guest emails and provided clear information about hotel services and local recommendations. Built strong customer service, communication, problem-solving, and organizational skills in an international environment.