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nicholejh

Nichole

@nicholejh

Training and onboarding specialist for internal teams

United States
English
About me
I create clear, professional training materials that help teams learn faster and work more effectively. I specialize in custom PowerPoint training decks, SOPs, infographics, and instructional guides for businesses, call centers, and customer service teams. My focus is on clarity, structure, and usability, not flashy designs. Every project is built to be practical, editable, and easy to use for on-boarding, refresher training, or process documentation. If you need training materials your team can actually follow, I can help.... Read more

Skills

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nicholejh
Nichole
Offline • 

See my services

Presentation Design
I will design professional powerpoints training decks and presentations
From$150 / projectMore details

Work experience

Operations and Training Specialist

KPH Healthcare Services • Full-time

Jun 2021 - Present • 4 yrs 11 mos

Design and maintain on-boarding and internal training materials for new hires and role transitions Develop structured training decks, documentation, and reference guides to support consistent operations Support live and facilitated training sessions for internal teams Identify workflow gaps and improve process clarity through documentation and training updates Partner with operations, help desk, and leadership teams to keep materials accurate and current Ensure training and documentation align with compliance and quality standards

Teacher's Aide

Indian River Central School Disctrict

Sep 2003 - Mar 2020 • 16 yrs 6 mos

Supported classroom instruction by reinforcing lesson objectives and learning activities Assisted with small group and one-on-one instruction to support different learning styles Helped translate complex concepts into clear, accessible explanations Supported classroom structure, organization, and behavioral expectations Collaborated with teachers to adapt materials and approaches based on student needs Maintained professionalism, confidentiality, and clear communication in a regulated environment.