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Nicholas M
@nickmobley296
Lead Field Service Engineer
United States
English
About me
I am a results-driven IT professional with over 10 years of experience in data center operations, systems administration, and enterprise IT support. I am skilled in VxRail, VMware, and network security, with a proven ability to manage large-scale infrastructure projects for enterprise and federal clients under active Secret clearance.
Skills
Nicholas M
Offline •
See my services
AI Chatbot Development
I will set up missed call text back and review automation for your business
AI Integrations
I will build an ai voice receptionist that answers calls for your business
Work experience
Senior Lead Field Service Engineer
Unisys • Full-time
Jun 2022 - Present • 4 yrs 4 mos
Provide enterprise and federal client support across data center operations. Lead infrastructure projects including server deployments, VPN setup, and hardware refresh. Manage migrations and structured cabling projects. Support Office 365, mobile device management, and ServiceNow ticketing for mission-critical systems under active Secret clearance.
Lead Technical Support Engineer
Asurion • Full-time
Sep 2018 - Oct 2022 • 4 yrs 1 mo
Delivered enterprise-level support for mobile devices, network connectivity, and escalated issues. Resolved high-severity technical incidents and guided clients through troubleshooting. Trained technical staff to improve efficiency and service delivery.
