Nicolas M
Project Manager
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Portfolio
Work experience
Prohect Manager
Amazon • Freelance
Dec 2025 - Jan 2026 • 1 mo
Led a 12-week AI automation project for a high-volume e-commerce operation, managing cross-functional teams across Logistics, Customer Support, and Operations. Built and deployed end-to-end automation workflows using n8n, Claude Code, Open Claw, and Antigravity (Google IDE), eliminating over 60% of manual repetitive tasks across departments. Key achievements: Reduced customer support response time from 38 hours to 4.5 hours using an AI-powered ticket triage system built with Claude Code Recovered $21,400/month in lost revenue by automating inventory synchronization across 4 platforms Automated weekly reporting for 5 departments, saving managers 6–8 hours per week Deployed Open Claw as an internal AI assistant, handling 340+ queries per week without human intervention Trained 12 staff members on AI tools and led full project handoff with live monitoring dashboard