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nicole_shusko

Nicole S

@nicole_shusko

Operations Manager

United States
English, French
About me
Hi! I'm Nicole, an MBA graduate with 8+ years of leadership, operations, and project management experience in the theme park and hospitality industry. I'm passionate about helping professionals grow through career strategy, résumé reviews, interview preparation, and leadership development. My coaching is practical, personalized, and action-oriented, so you'll leave each session with greater confidence and a clear plan for your next step. I'd love to help you reach your goals!... Read more

Skills

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nicole_shusko
Nicole S
Offline • 

See my services

Leadership Development
I will coach you to become a more confident and effective leader
From$30 / projectMore details

Work experience

Walt_Disney

Walt Disney

Full-time • 11 yrs 3 mos

Facilitator | Leadership & Professional Development

Mar 2024 - Present • 2 yrs 7 mos

Facilitate engaging instructor-led learning experiences for leaders and employees, creating an inclusive environment that encourages participation, collaboration, and professional growth. Deliver leadership development programs focused on communication, feedback, problem-solving, and team effectiveness while adapting facilitation style to diverse audiences. Foster meaningful discussions, support learner development, and help participants build practical skills they can apply in their daily work.

Operations Manager

Jan 2022 - Present • 4 yrs 9 mos

Lead daily operations within a high-volume theme park environment, overseeing frontline leaders and Cast Members while delivering exceptional guest experiences. Manage cross-functional projects, operational planning, workforce development, training initiatives, and process improvements to drive efficiency, safety, and service excellence. Partner with multiple business teams to implement operational strategies, develop emerging leaders, analyze performance metrics, and execute complex initiatives in a fast-paced, guest-focused environment.

College Internship Program | Theme Park Operations & Guest Experience

Jan 2018 - Dec 2021 • 3 yrs 11 mos

Progressed through multiple college and leadership development programs, gaining experience across food & beverage, merchandise, guest experience, attractions, and custodial operations. Built a strong foundation in leadership, guest service, training, and operational excellence while working in high-volume hospitality environments.