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Nikki M
@nicolemieszala
Academic Support Specialist
United States
English, Spanish
About me
I am a communication professional with experience in writing, editing, and translating complex information into clear language for diverse audiences. My background in higher education and customer care has strengthened my skills in audience analysis, content development, and adapting messaging to meet client needs.
Skills
Nikki M
Offline •
See my services
Proofreading
I will proofread and edit your writing for clarity and grammar
Work experience
Academic Support Specialist at the University of North Florida
company • Full-time
Jun 2025 - Present • 1 yr 1 mo
Supported first-year students in a fast-paced academic advising environment by assisting with enrollment, registration, and student services. Served as a primary point of contact for student inquiries, translating complex institutional processes into clear, student-friendly guidance. Recognized for strong communication and problem-solving skills while ensuring a smooth, supportive experience for students navigating college systems.
Federal Work Study, Military and Veteran Resource Center
Veterans Affairs • Part-time
Feb 2024 - Aug 2024 • 6 mos
Communicated program information and resources to current and prospective students through individual consultations and outreach events. Served as a liaison between students, faculty, and university staff, adapting communication to diverse audiences and needs.
Corporate Customer Care Specialist / Customer Service Representative
Best Buy • Full-time
Nov 2019 - Mar 2022 • 2 yrs 4 mos
Produced clear written documentation and case notes for customer interactions. Communicated complex technical and service information in an accessible manner. Maintained accuracy and attention to detail in high-volume communication environments.
