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English
$
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Nicolas Ortiz
@nicortiz28
Business Operations Analyst II
Colombia
Spanish, English
About me
I am an Industrial Engineer with over 7 years of experience in data analysis, business operations, and reporting automation. I specialize in SQL, Power BI, and Advanced Excel to drive decision-making and process optimization. I am passionate about turning raw data into actionable insights and supporting strategic growth through business intelligence.
Skills
Nicolas Ortiz
Offline •
See my services
BI Analytics
I will automate your excel reports and save you valuable time
Portfolio
Work experience
Teleperformance
Full-time • 2 yrs 10 mos
Workforce Coordinator - Forecasting
Sep 2020 - Feb 2021 • 5 mos
Managed agent planning through data analysis and conducted financial forecasting. Automated reporting processes from SQL to Excel and performed internal audits of forecasting processes to ensure accuracy and efficiency in workforce management operations.
Workforce Senior Analyst
May 2019 - Aug 2020 • 1 yr 3 mos
Focused on workforce planning and data-driven analysis to optimize staffing levels. Responsible for financial forecasting and the automation of reporting workflows. Conducted internal audits to maintain high standards in operational forecasting and process efficiency.
Workforce Junior Analyst
Mar 2018 - May 2019 • 1 yr 2 mos
Supported workforce management initiatives through data collection and analysis. Assisted in the preparation of operational reports and monitored key performance indicators to support the senior analyst team in forecasting and planning activities.
