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nidaarais

Nidaa Rais

@nidaarais
Indonesia
English, Indonesian
About me
I help improve customer communication so it becomes clearer, more professional, and still feels human. With a background in Customer Relations, I have experience handling daily chats, including inquiries and complaints across WhatsApp and social media. I focus on rewriting responses, creating reply templates, and refining tone so messages are easy to understand and not misleading. My goal is to help you communicate better while maintaining a consistent and empathetic approach.... Read more

Skills

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nidaarais
Nidaa Rais
Offline • 
Average response time: 2 hours

See my services

Proofreading
I will rewrite and improve your english or indonesian texts
From$15 / projectMore details
Review & Rewrite
I will proofread and edit your thesis, paper, or academic document
From$15 / projectMore details

Portfolio

Work experience

Shopee

Customer Relations

Shopee • Full-time

Dec 2020 - Dec 2021 • 1 yr

Handle day-to-day customer inquiries and complaints across multiple channels (WhatsApp & Instagram), ensuring clear, timely, and empathetic responses. Manage and maintain customer data in CRM (Zendesk), including logging cases, verifying information, and keeping records accurate and well-organized. Work closely with store operations and internal teams to investigate issues and follow up on resolutions, while also identifying recurring problems and suggesting improvements to the process. Used to working with high volume, maintaining attention to detail, and making sure each case is handled properly from start to finish.