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Nienke
@nienkenrp
Customer Experience and Hospitality Professional
Netherlands
Dutch, English
About me
I am a Customer Experience & Hospitality Professional with 5 years of experience in aviation, including 4 years in a premium Business Class Lounge. I have extensive experience providing high-level customer service and working with people from many cultures and backgrounds. I am calm under pressure, creative, solution-oriented and experienced in leadership and problem-solving. I can help businesses improve customer service, communication, hospitality and the overall customer experience.
Skills
Nienke
Offline •
See my services
Customer Journey Mapping
I will improve your customer service and customer experience
Work experience
Personal Lounge Assistant
KLM Royal Dutch Airlines • Part-time
Dec 2021 - Present • 4 yrs 9 mos
Providing high-level customer service in a premium Business Class Lounge at KLM. I assist international customers from a wide range of cultures and backgrounds, handle complex situations and find practical solutions while maintaining a professional and welcoming experience. I also regularly take on a leadership role, supporting and coordinating large teams, solving operational issues and helping colleagues deliver excellent service. This role has strengthened my communication, leadership, problem-solving, flexibility and ability to work calmly under pressure.
