I will design and implement your cloud contact center using amazon connect

I have worked with AWS as a Cloud engineer for nearly three years helping customers from multitude of domains like Healthcare, Telecom, retail and so on, providing optimum design and troubleshooting issues ranging from call routing to big scale integration.

With my skills in Amazon Connect, I can help you to:

• Design your Contact Center for inbound and outbound calls with IVR.
• Help you to implement different approaches that can be used for optimistic and cost efficient Contact Center.
• Integrate Lambda functions for computational tasks, Salesforce CTI adapter to enable advanced CRM, Lex bot to make customer interactions more interactive.
• Setup Contact Lens for recording and transcription and redaction of sensitive data
• Setup voicemails.
• Setup reports for quality analysis using AWS QuickSight, Athena, Glue.
• Implement AWS SSO to enable Single Sign On and use your own IDP.
• Setup Kinesis streams for Contact and Agent data analysis.
• Help you with Outbound Campaign set up, SMS and email channel communication.
• Integrate Chatbot to enable your customers to chat with your agents.

Please message me before creating an order so that we can discuss your requirement.