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nilayjaiswal12

Nilay Jaiswal

@nilayjaiswal12

IT Network Troubleshooting Endpoint Security Support

Kenya
Hindi, Marathi, English
About me
Network & Systems Specialist with a strong foundation in IT infrastructure, networking, and security-focused environments. I diagnose and resolve complex issues across WiFi, LAN, VPN, and Microsoft 365. Skilled in network troubleshooting, system optimization, and email authentication (SPF, DKIM, DMARC). My approach is structured and focused on root cause analysis, performance, and long-term reliability, delivering stable and secure IT environments.... Read more

Skills

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nilayjaiswal12
Nilay Jaiswal
Offline • 
Average response time: 1 hour

See my services

Email Management
I will manage microsoft 365 users, licenses and admin tasks
From$15 / projectMore details
Technical Support
I will fix your email going to spam or being rejected
From$15 / projectMore details

Portfolio

Work experience

Freelancing_Career

IT Support & Network Support Specialist

Freelancing Career • Freelance

Dec 2020 - Present • 5 yrs 5 mos

I deliver structured IT support and infrastructure management for business environments, focusing on system reliability, network stability, and operational continuity. With a background in Computer Science, formal training in Project Management, and certifications in CompTIA Network+ and CompTIA Security+, I approach IT operations with both technical depth and structured execution. I specialize in diagnosing and resolving complex network issues including WiFi instability, LAN challenges, connectivity failures, and performance bottlenecks. My focus is on root cause analysis, optimizing configurations, and ensuring stable, efficient network performance. On the systems side, I manage troubleshooting and performance optimization across endpoints and applications, resolving errors, improving efficiency, and maintaining consistent performance in business-critical environments. I provide remote support with a structured, outcome-driven approach, minimizing downtime while maintaining clear communication with users and stakeholders. Additionally, I support infrastructure operations including endpoint environments, access control, system configuration, and basic server-level support, ensuring systems remain secure, reliable, and aligned with business needs. My approach combines technical expertise with project-driven execution, focusing on long-term stability, scalability, and efficient IT operations.