Dina M.

Banking Advisor | Customer Service & Administrative Support

Financio • Full-time

Jul 2025 - Present • 1 yr 4 mos

BANCO FICOHSA I currently work in the banking sector in Guatemala, providing customer service, financial product sales, and administrative support. My responsibilities include offering financing solutions, credit cards, and banking services, as well as assisting customers with their financial needs. I also support account management, cash operations, customer acquisition, accounting-related processes, and document management. My experience has helped me develop strong communication, organization, problem-solving, and customer service skills. I am ready to apply these skills to virtual administrative assistance, Spanish customer support, data entry, and other administrative tasks.

Optical Sales, Customer Service & Administrative Assistant

Visione • Full-time

Apr 2024 - Jul 2025 • 1 yr 3 mos

OPTICA LA CURACAO - Provided personalized customer service, assisting clients with their eyewear needs and helping them select suitable frames and lens options based on their preferences and requirements. - Explained the features, benefits, and differences between various eyewear products to help customers make informed purchasing decisions. - Conducted preliminary vision assessments and collected relevant customer information before referring clients to the optometrist for professional evaluation. - Assisted customers throughout the purchasing process, from identifying their needs to recommending appropriate products and supporting sales transactions. - Managed customer inquiries in person and provided information about available products, services, and eyewear options. - Prepared, organized, and transferred customer documentation to the optometrist to support consultations and ensure an efficient workflow. - Supported daily administrative operations, maintaining accurate customer records and ensuring proper organization of documents. - Performed inventory management activities, monitored stock levels, organized merchandise, and helped maintain accurate inventory records. - Assisted with product organization and presentation, ensuring eyewear and related products were properly displayed and accessible to customers. - Contributed to sales activities by identifying customer needs, presenting suitable product options, and delivering a positive customer experience. - Supported daily store operations by coordinating customer service, administrative responsibilities, inventory control, and sales activities.

Banking and Financial Services Advisor

Financio • Part-time

Nov 2022 - Dec 2023 • 1 yr 1 mo

BANCO AZTECA - Assisted customers with personal and small business loan applications and financial services. - Supported customer acquisition and savings account acquisition activities. - Provided customer service and guidance on banking products and services. - Conducted client visits to their homes to provide personalized assistance and follow up on financial services. - Processed administrative documentation and maintained accurate customer records. - Supported daily banking operations and administrative procedures. - Built and maintained customer relationships to support customer satisfaction and business growth.