I will write customer support replies, faqs and templates for your store
Content Writer, Virtual Assistant and Customer Support, AUVEXIRA
About this Gig
Typing the same support reply again and again? I write clear, polite reply templates and FAQs for your online store or local service, based on your own policies, so your team can answer in seconds.
Typical replies: order delayed, exchange or return, damaged item, refund status, discount code problem, booking changes. Each template has placeholders like [Name] and [order number] and a tone that matches your brand.
How it works: you send your policies (shipping, returns, refunds, timings). I draft with AI tools and edit by hand, using only your rules. I never invent policies, dates or compensation.
This is writing only: no live chat, calls or logins to your helpdesk. I am a new seller; my gallery shows labelled sample work for fictional businesses.
Social media platform:
•
Service type:
Non-technical support
Language:
English
•
Hindi
Timezone:
UTC daytime
Support software:
Freshdesk
•
Zendesk
•
Gorgias
My Portfolio
FAQ
Do you answer my customers directly?
No. I write the templates and FAQs. You or your team send them.
Do you need access to my email or helpdesk?
No. I never ask for passwords or logins. Send your policies as text or a document.
Can you match my brand tone?
Yes. Tell me whether you want warm, formal or short replies and I will follow it.
What if a policy is missing?
I will list the missing detail as a question instead of guessing.

