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$
USD
Nitika
@nitikapal580
Virtual Assistant Chat and Email Support
India
Bengali, Hindi, English
About me
Hi, I'm Nitika, a dedicated Customer Support and Virtual Assistance professional with experience of 2+ years in live chat support, email handling, Customer handling, CRM tools, Excel management, and admin tasks. I've supported clients such as Verizon and Comcast.
I can help with business with:
- Live chat support
- Email support
- Virtual Assistance
- Data entry & Excel
- Customer service
- Administrative Tasks
- CRM Management.
I focus on fast response, professionalism, and client satisfaction.
Lets' work together to grow your business.
Skills
Nitika
Offline •
Average response time: 17 hours
See my services
Customer Support
I will provide professional customer support and live chat service
Customer Support
I will provide technical support and internet troubleshooting services
Work experience
Technical support
Verizon • Full-time
Mar 2025 - Dec 2025 • 9 mos
Handled live chat and provided customer support queries professionally. Assisted customers with billing and service issues related to their Internet service, managed multiple chat efficiently which was 3 concurrencies at a time meeting all my targets, used CRM tools and maintained high customer satisfaction through effective communication.
Customer Support Associate
Xfinity • Full-time
Nov 2023 - Dec 2024 • 1 yr 1 mo
Provided Customer support through chat and email handling. Resolved customer concerns such as billing, upselling, troubleshooting internet issues, mobile sales, maintained professional communication, handled CRM tools and ensured quick issue resolution with excellent service quality.
