Neha K

Senior Business Analyst

Pulse Technology • Full-time

Aug 2014 - Nov 2020 • 6 yrs 3 mos

As a Senior Business Analyst, I bridge the gap between business stakeholders and technical teams to deliver practical, value-driven solutions. My role involves understanding business objectives, analysing current processes, gathering requirements, and ensuring that proposed solutions support organisational strategy. I lead requirement-gathering activities through stakeholder interviews, workshops, process observation, and data analysis. I convert business needs into clear functional requirements, user stories, process maps, business rules, and acceptance criteria. I ensure requirements are complete, prioritised, testable, and aligned with project scope. A key responsibility is stakeholder management. I work with senior leaders, operational teams, customers, developers, testers, and vendors to build agreement and manage expectations. I facilitate discussions, resolve conflicting priorities, communicate risks, and support informed decision-making. I analyse existing processes to identify bottlenecks, manual effort, duplication, delays, and opportunities for improvement. I design future-state processes that improve efficiency, customer experience, compliance, and cost control. I also support solution design by working with technical teams to ensure systems meet business needs. During project delivery, I contribute to planning, backlog prioritisation, sprint refinement, testing, user acceptance testing, change management, and post-implementation reviews. I help define success measures and monitor whether expected benefits are achieved. My achievements include successfully delivering complex business change and technology initiatives within agreed scope and timelines. I have improved business processes by reducing manual activities, clarifying responsibilities, and introducing more efficient workflows. I have helped improve requirement quality, reducing rework and misunderstandings between busine