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nkeirukaoriah

Nkeiruka O

@nkeirukaoriah

Customer Success Manager

Nigeria
English
About me
Customer Success and Customer Service professional with over 4 years of combined experience in customer success, onboarding, and banking operations. Experienced in onboarding clients, customer relationship management, issue resolution, CRM administration, product adoption, customer retention, and service delivery. Banking experience includes serving as a Customer Service Teller at Fidelity Bank Plc, where responsibilities included assisting customers with banking needs, resolving account-related issues, processing local and international funds transfers, safeguarding confidential information... Read more

Skills

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nkeirukaoriah
Nkeiruka O
Offline • 

See my services

Customer Success
I will provide customer success and onboarding
From$50 / projectMore details

Portfolio

Work experience

Customer Success Manager

SaaS • Full-time

Mar 2025 - Present • 1 yr 5 mos

Manage end-to-end onboarding for new customers. • Conduct product demonstrations and user training sessions. • Configure user accounts, permissions and integrations. • Resolve customer issues and collaborate with technical teams. • Monitor customer health, adoption and engagement metrics. • Maintain CRM records and contribute to customer retention initiatives

Customer Service

b2cleads • Full-time

Jun 2018 - Feb 2025 • 6 yrs 8 mos

• Assisted customers with daily banking transactions and enquiries. • Resolved account-related issues professionally and efficiently. • Processed local and international funds transfers with a high degree of accuracy. • Managed deposits, withdrawals and cash balancing. • Supported account opening, ATM card issuance and digital banking enrolment. • Maintained confidentiality of customer information and complied with banking regulations. • Cross-sold banking products and built lasting customer relationships. • Worked collaboratively to deliver excellent branch performance and customer satisfaction