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Fiverr Pro
English
$
USD
I will create professional japanese customer support templates for your store
About this Gig
Turn unhappy buyers into loyal fans with authentic Japanese CS templates!
In Japan, high customer service standards mean AI translations often cause misunderstandings. I offer polite and natural Japanese response templates tailored for Amazon, Shopify, and cross-border sellers.
【WHAT YOU GET】
- Custom or Ready-Made: Provide your English scenarios/drafts for custom templates. If you don't have a draft, I will provide a standard set covering common inquiries (delays, refunds, apologies, review requests).
- Clear English Breakdown: I strive to provide clear English explanations for each template so you understand the meaning and tone.
- Editable Deliverables: Delivered in convenient Word (.docx) or Text (.txt) files.
【PLEASE NOTE (WHAT IS NOT INCLUDED)】
- NO software setup inside Zendesk, Freshdesk, or Amazon.
- NO direct messaging or live chat handling (I do not reply to buyers directly).
- NO translation of long legal documents or manuals.
- NO phone or real-time support.
This service provides pre-written text files for you to easily copy and paste.
Protect your store reputation today! Message me anytime with questions.
Social media platform:
Other
Service type:
Non-technical support
Language:
Japanese
Timezone:
UTC daytime
Support software:
Freshdesk
•
Zendesk
•
Other
My Portfolio
FAQ
How will the templates be delivered?
I deliver the templates in editable Word (.docx) and Text (.txt) files. You can easily copy and paste the responses into your own support software (like Zendesk, Freshdesk, or Amazon Seller Central).
Do you set up the templates directly inside Zendesk, Freshdesk, or Amazon for me?
No, I do not log in to your store accounts or support platforms to set them up. I provide organized text files so that you or your team can copy-paste and set them up internally.
Do you provide direct customer support (answering my buyers directly)?
No, this service is for providing pre-written response templates only. I do not send messages, manage live chat, or speak to buyers directly on your behalf.
Are English translations included for each template?
Yes! I always strive to provide clear English explanations for every template, ensuring you and your team fully understand the exact meaning and tone before sending it to your Japanese customers.
What if I already have English text or draft messages I want to use?
Just send them over! I will convert your English text into natural, polite Japanese templates. If you don't have any text prepared, no problem—I will provide a full set of standard response templates covering common customer inquiries.
Do you write in standard Japanese, and do you handle technical/legal translations?
All templates are written in clear, polite, standard Japanese (Keigo) suitable for e-commerce. Please note that I do not cover highly specialized technical manuals or legal contracts.
