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Subham
@northstarcx
AI CX Architect
India
English
About me
I work across CX strategy, AI-led transformation, CRM, and digital transformation initiatives, helping businesses redesign customer journeys and scale digital operations. My experience spans omnichannel CX design, North Star journey creation, product/CRM management, digital maturity assessments, enterprise application reviews, operating model design, and transformation roadmap creation across telecom, manufacturing, healthcare, and enterprise platforms
Skills
Subham
Offline •
Average response time: 1 hour
See my services
Digital Transformation Consulting
I will design ai powered customer journeys and cx strategy
Work experience
Digital Strategy & Transformation Consultant
PwC • Full-time
Jul 2023 - Dec 2025 • 2 yrs 5 mos
-Led enterprise transformation and CX strategy initiatives across manufacturing, healthcare, and telecom sectors. Experience includes digital maturity assessments, enterprise application landscape reviews, AI-enabled operating models, omnichannel customer journey design, CRM transformation, future-state operating model definition, and multi-year digital transformation roadmap creation across platforms, AI, governance, and digital products -Worked on large-scale CRM and enterprise platform transformation programs involving product strategy, backlog management, workflow design, stakeholder workshops, capability mapping, user story creation, and delivery coordination across business and technology teams. Experience across sales, service, operations, and customer experience transformation initiatives.
