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noxia_systems

Javito

@noxia_systems

Senior Application Performance Management Support Engineer

Spain
Spanish, English, Catalan
About me
I am a Senior Support Engineer in Application Performance Management with experience in providing expert solutions to clients globally. I have a background in investigating and resolving complex issues, as well as creating technical documentation.... Read more

Skills

n
noxia_systems
Javito
Offline • 

See my services

Technical Support
I will audit your web application for security vulnerabilities
From$35 / projectMore details
AI Integrations
I will design a custom ai multi agent system for your business
From$150 / projectMore details

Work experience

IBM

Support Engineer in Modeling Tools

IBM • Full-time

Jun 2007 - Dec 2009 • 2 yrs 6 mos

Provide expert and creative solutions to user problems internationally in IBM modeling and architecture systems tools (IBM TAU, IBM System Architect, IBM Rhapsody). Investigate, resolve and respond to complex problems via telephone, email, remote sessions and manage escalations in high pressure situations. Analysis of logs, troubleshooting, lab recreation and creation of Technical Documents