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Youssef B
@npceee
Senior Airport Services Agent
United Arab Emirates
English, Arabic, French
About me
I am a customer service professional with over 8+ years of front-line experience in aviation and hospitality, including Emirates Airline and Qatar Airways. I am skilled in passenger handling and managing high-pressure situations while maintaining service excellence and safety compliance.
Skills
Youssef B
Offline •
Average response time: 1 hour
See my services
Resume Writing
I will write a professional ats resume, cover letter and linkedin
Portfolio
Work experience
Senior Airport Services
Emirates Airline • Full-time
Sep 2022 - Present • 4 yrs
Delivered exceptional customer service by handling standard and special passenger requirements at check-in, transfer desks, boarding gates, and lounges. Provided personalized assistance to VIPs and premium passengers during disruptions, demonstrating empathy and problem-solving under pressure. Streamlined manufacturing processes, reducing production costs by 10%.
Airport Services Agent
Qatar Airways • Full-time
Sep 2017 - Sep 2022 • 5 yrs
Delivered high standards of customer service across check-in, boarding, transfer, and arrival touchpoints. Coordinated with ground handling teams to ensure smooth flight operations and on-time performance. Handled passenger needs including travel documents, baggage claims, and disruption cases while maintaining safety compliance.
