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$
USD
I will design your IT operations for effective itil based IT service management itsm
Senior Technology Delivery and Service Operations Leader
I help organisations improve IT infrastructure and service operations by fixing unclear ownership, recurring incidents, weak ITSM processes and fragmented support models. I bring 17+ years of experien...
About this Gig
Are you building IT infrastructure operations, bringing services back from an MSP, or preparing to outsource them?
A successful Operations set up OR Transition requires more than hiring/transferring engineers and documentation.
I help organisations define the operational foundation required to run infrastructure services reliably: service scope, operating model, roles, RACI, skills, workforce capacity, ITSM, monitoring, CMDB, SLAs/KPIs, knowledge transfer, transition readiness and governance.
I bring 17+ years of global infrastructure and service-operations experience, including leading the insourcing of a DRaaS operation supporting 80+ customer environments and building a 24x7 operations capability.
This Gig can support:
- New IT operations setup
- MSP insourcing
- MSP outsourcing
- Operating-model redesign
- Service transition planning
You receive a practical framework designed around how the service will actually operate not a generic checklist.
**Contact me before ordering Premium if your environment is particularly large or complex.**
Device:
Other
Also delivering:
Documentation
•
Multiple revisions
My Portfolio
FAQ
Can you help if we are bringing operations back from an MSP?
Yes. The framework can cover knowledge transfer, readiness, workforce, responsibilities, documentation, tooling, acceptance, transition and retained vendor dependencies.
Can you help if we are outsourcing to an MSP instead?
Yes. The same operating principles apply in reverse, with additional focus on Service Catalogue, SOW, RACI, retained governance, SLAs/KPIs, acceptance and supplier boundaries.
Is this only for large enterprises?
No. The framework can be scaled from small boutique IT organisations, to MSP environments and enterprise operating models. Basically, for any organisation that needs IT as its enabling function to run its business.
Will you configure our infrastructure or ITSM platform?
No. The engagement focuses on advisory for planning, operating-model design and transition guidance, based on which your technical/tools/platform teams can configure your environment.
Can you review an existing transition plan?
Yes. Existing plans, SOWs, operating models, RACIs and process documents can be reviewed as inputs.
