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$
USD
I will set up a free open source helpdesk with osticket or glpi
Linux Server Expert, VMware, Security, Apache, Nginx, WordPress, Moodle
I am a Systems Engineer, certified as RHCSA (Red Hat Certified System Administrator), with 15+ years of experience in enterprise Linux distributions including CentOS, Red Hat, Debian, and Ubuntu inclu...
About this Gig
Looking for a professional osTicket or GLPI installation? I will install and configure a free, open-source help desk & ticketing system on your cPanel, shared hosting, VPS, or dedicated server. Stop paying monthly subscription fees and own your support system.
Included:
- osTicket or GLPI installation
- cPanel & database setup
- Email-to-ticket configuration
- Departments, staff users & permissions
- Ticket workflow, alerts & auto responders
- Categories, priorities & SLA setup
- Basic branding
- Knowledge Base / FAQ setup (Premium)
- Final testing
Ideal for businesses, IT teams, MSPs, schools, universities, and organizations.
Why choose me?
- Free & open-source
- No monthly license fees
- Secure setup
- Fast delivery
Note: Standard installation & configuration only. LDAP/Active Directory, SSO, APIs, custom plugins, data migration, upgrades, server administration, and troubleshooting of existing installations are not included.
Please contact me before ordering to verify your hosting.
Software type:
Workspace
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FAQ
Do I need to pay any monthly or annual license fees for this software?
No, never! Both osTicket and GLPI are completely open-source and free to use forever. You only pay for your own standard web hosting or cPanel account where the software will live.
Which one should I choose: osTicket or GLPI?
If you want a lightweight, dedicated customer support desk with excellent, straightforward email-to-ticket handling, osTicket is perfect. If you prefer a slightly more structured, ITIL-compliant layout for an IT-focused helpdesk, GLPI is a great choice. I can install either one!
What exactly do you need from me to start the setup?
I will need temporary login credentials for your web hosting panel (cPanel or similar) and the login/connection details (IMAP/SMTP) for the support email address you want to link to the ticketing system.
Can you install this on a cloud VPS server (like AWS, DigitalOcean, or Linode)?
This specific gig is priced for standard cPanel and managed web hosting environments. If you are using an unmanaged Linux VPS (Ubuntu/Almalinux) via SSH terminal, please message me first so I can give you a fair custom quote based on your server setup.
Will the system match my company’s branding?
Yes! In the Standard and Premium packages, I will upload your company logo, set your business name, and configure the basic default layout so it looks professional to your clients and staff.
Does this gig include IT Asset Management, network scanning, or LDAP/Active Directory?
No. To keep this service fast and affordable, this gig focuses strictly on the core ticketing, helpdesk workflows, and email setups. Advanced enterprise modules, asset tracking, and directory syncing are not included.
Can you migrate my old tickets from another platform (like Zendesk or Freshdesk)?
Database migrations are not part of these standard packages. If you need your historical data moved over, please send me a message with your requirements and I can create a custom offer for you.
What happens if something goes wrong after delivery?
I test the entire email-to-ticket pipeline thoroughly before handing it over. However, if you notice an issue with the initial configuration within 7 days of delivery, just message me and I will gladly take a look and fix it for you.
