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Fiverr Pro
English
$
USD
Jerhyn G.
@nyhrejgando
Philippines
English
About me
With over 10 years of customer service experience, including ecommerce support, I have hands-on expertise in Shopify, Gorgias, Amazon Seller Central, order management, dispute resolution, and multichannel customer support across email, chat, and phone.
Skills
Jerhyn G.
Offline •
See my services
Customer Support
I will help clear your customer support inbox
Work experience
Not Found
Full-time • 5 yrs 6 mos
Customer Support/Learning Specialist
Dec 2023 - May 2026 • 2 yrs 5 mos
Managed customer inquiries across phone, chat, and email channels. Closed 12–15 customer email tickets per hour in Gorgias while maintaining high service quality. Proficiency in using Shopify, VendorNet, Happy and Loop Returns for order management. Collaborated with warehouse, dropship partners and logistics teams regarding order fulfillment Acquired skills on handling Fraud Orders Resolved Shopify chargebacks, PayPal disputes, and Amazon A-to-Z claims by conducting thorough case analysis and submitting detailed evidence packages. Worked for the team and assisted in handling our Amazon Seller Central for e-commerce tasks. Led new hire onboarding sessions
Customer Support Specialist
Nov 2020 - Dec 2023 • 3 yrs 1 mo
Developed skills in placing and processing phone orders. Provided thorough and accurate responses to product inquiries. Experienced in handling refund, replacement, and return requests. Gained foundational knowledge in basic accounting principles. Acquired experience using an accounting software.
