Noor Ahmad

Customer Support Specialist

Yacht Rental Dubai • Full-time

May 2025 - Present • 1 yr 3 mos

As a specialist in maritime documentation, I have successfully managed complex vessel registration and ownership transfer processes. I have a proven track record of drafting precise legal documentation, such as Bills of Sale, and navigating stringent authority requirements. My focus is on ensuring operational accuracy, regulatory compliance, and providing clear, efficient support to vessel owners.

Customer Support Specialist

Construction Media Solutions • Full-time

Jun 2024 - Dec 2024 • 6 mos

Provided exceptional customer service and administrative support, managing end-to-end job processing, including scheduling engineers, assigning jobs, and ensuring seamless coordination between clients and field teams. Monitored job progress, conducted post-job follow-ups, and prepared detailed reports for the costing department, ensuring accuracy, compliance, and timely issue resolution. Performed costing analysis for completed jobs, accurately recording financial data and collaborating with cross-functional teams to streamline workflows and improve operational efficiency. Managed more than 20 of calls, emails and faxes per day from customers. Streamlined job scheduling and invoicing processes, reducing delays and improving financial efficiency. Maintained professionalism and attention to detail, enhancing client satisfaction.

Customer Sales Representative

TruckinLink • Full-time

Jan 2022 - May 2024 • 2 yrs 4 mos

Conducted outbound sales calls to drivers and owner-operators, promoting dispatch services, building strong relationships, and securing long-term partnerships to ensure client retention and repeat business. Responded promptly to client inquiries via phone, email, and messaging platforms, resolving issues and providing 24/7 support to maintain exceptional customer satisfaction and service reliability. Utilized specialized software to manage client communication, negotiate favorable rates (5%–10% higher), and assist in securing loads and managing routes, ensuring profitability and seamless operations. Demonstrated exceptional multitasking and problem-solving skills by managing multiple clients, coordinating logistics, and driving sales during challenging periods, including peak holiday seasons and adverse weather conditions. Achieved record sales during challenging periods (e.g., December), built strong client relationships leading to high retention, negotiated rates increasing profitability by 5%–10%, and consistently delivered exceptional customer service under pressure.