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okehampton_0

Oke Abdulmalik

@okehampton_0

customer support

Nigeria
English, French
About me
Hello, I’m oke abdulmalik, a professional Virtual Assistant and Certified Lead Generation Expert dedicated to helping businesses grow and stay organized. I can handle web research, lead generation, social media management, YouTube channel management, influencer marketing, copy-paste tasks, customer support, and many other virtual assistance services. I am highly organized, detail-oriented, and always focused on delivering accurate and timely results.I believe in clear communication, strong work ethics, and building long-term working relationships with my clients. Feel free to contact me now.... Read more

Skills

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okehampton_0
Oke Abdulmalik
Offline • 

See my services

General Assistance
I will be your executive customer care representative and VA
From$5 / projectMore details
General Assistance
I will be your personal executive virtual assistant
From$5 / projectMore details

Work experience

customer service representative

ISON XPERIENCE • Full-time

Mar 2023 - Jul 2024 • 1 yr 4 mos

FairMoney Microfinance Bank (Ison Xperience) Provided high-quality customer support by handling inbound and outbound calls, emails, and chat inquiries related to FairMoney’s financial products and services. Assisted customers with loan applications, repayments, account issues, and transaction inquiries, ensuring accurate and timely resolutions. Maintained a professional and empathetic communication style to enhance customer satisfaction and brand loyalty. Logged and tracked customer interactions using CRM systems, ensuring proper documentation and follow-up on unresolved issues. Resolved complaints efficiently while adhering to company policies, regulatory standards, and service-level agreements (SLAs). Educated customers on FairMoney products, promotions, and digital banking processes to improve product adoption.